Virginia Tech Convocation FAQ

FAQ: Using a PC


What are the minimum computer specifications to view an event?

Windows

  • Microsoft Windows®: 2000 with WMP9+ or XP with service pack 2
  • Microsoft Internet Explorer 6, or Firefox 1
  • Windows Media Player 9+
  • 256 megabytes (MB) of RAM - 512 MB recommended
  • Broadband Internet connection or access to a high-speed network
  • Super VGA (800 x 600) or higher resolution
  • 16-bit sound card
  • Speakers/headphones

See also: Using a Mac.

Return to: Top of Page


What are the bandwidth requirements to view our Live and on-demand online video?

Because our video player is a standard Windows Media Player, we offer two levels of video resolution that relates to the quality of the video. for the live and On-demand streams for our video to meet various . The video player, which provides fast access to extensive high-quality content, requires a high-speed Internet connection for optimal user experience. Broadband connections include cable Internet, DSL, ADSL, SDSL, T1, Fractional T1's, T3, some satellite Internet connections, and OC3+. Please note that DSL light and wireless connections may experience slower loading if bandwidth is unavailable for streaming video use. We do not recommend using dial-up or other low bandwidth connections to access premium content. If you have questions about your bandwidth capacity, please contact your Internet Service Provider for details.

The player requires approximately 775Kbps of bandwidth for operation, though this number varies based on individual usage.

Return to: Top of Page


Can I view events without a broadband connection?

We do not recommend using dial-up or other low bandwidth connections to access the video content.

Return to: Top of Page


Can I limit bandwidth used by the application?

No. The player automatically controls thresholds.

Return to: Top of Page


I believe that a personal firewall is blocking transmission. What do I do

A firewall is software designed to be your first line of defense to prevent hackers and other unauthorized users from accessing your computer and files. If you believe that your personal firewall is blocking transmission, please review the information below to allow event video to stream.

Norton Personal Firewall (NPF) or Norton Internet Security (NIS):

  • Go to Firewall Settings > Set slider to Medium > click Custom Level button and make sure your ActiveX Control Security is set to none.

Norton Personal Firewall (version 2004 or newer):

  • Go to Settings > Ad Blocking > Turn Off

Norton Internet Security (version 2004 or newer):

  • Go to Norton AntiSpam > Ad Blocking > Turn Off

Norton Personal Firewall (version 2003 or older):

Norton Internet Security (version 2003 or older):

  • Under "Settings" locate "Ad Blocking" > switch it to "OFF"

If you have another brand of firewall, adjust any of the above settings per its control interface. Pay particular attention to any Pop Up Blocking / Ad Blocking settings, or turn off third-party Ad Blocking software if you have any running.

Return to: Top of Page


I work within a secure network. Will this affect my viewing?

Some corporate networks and Internet Service Providers block video transmissions by use of a Firewall. If you cannot see video clips (even though your system meets the system requirements noted above), you may want to contact your Internet Service Provider or network administrator to see whether a security firewall is blocking video transmission.

Return to: Top of Page


What ports do I need to access this?

Home users should be able to access content without changing these configurations. If you are attempting to access an event via a company network, you may occasionally find that the proxy settings have been set to prevent external streaming sources from occurring. Contact your IT department for additional information and support.

Return to: Top of Page


FAQ: Using a Mac


Can I view events with a Mac OS X 10?

If using Internet Explorer as your web browser on a Mac; this browser is not validated for a Mac on the ACC Select website. ACC Select only supports Safari on a Mac. Windows Media® now offers Windows Media® Components for Quicktime, by Flip4Mac TM, as an alternative for Mac OS X users wanting to play Windows Media Audio and Windows Media Video. ACC Select recommends the use of these components, available for free on Microsoft's web site. After installing this application, please be sure to restart your computer.

Download the FREE Windows Media® Components for Quicktime.

Return to: Top of Page


This Site Maintained by the Virginia Tech Athletics Internet Services staff.
Information on the site written and provided by the Virginia Tech Sports Information staff.
For feedback on Virginia Tech Athletics, send an e-mail to hokipoki@vt.edu