The Ladder: Frequently Asked Questions
Why was 1966 used as the season for Pioneer status and am I able to retain that position?
This was the first complete season in Lane Stadium, and every Pioneer’s status was established in 2005. Pioneers will retain that position for the 2012 reseating.
How many tickets can I order?
Season tickets may be ordered subject to availability and the ticket limit guidelines.
Pioneers may keep their same number of seats and may not add seats unless they opt to choose their seats from Step #3 on the Ladder.
The “in-priority” ticket limit for Benefactors, Century Champion, Golden Champion, Diamond and Platinum Hokies is six tickets.
The “in-priority” ticket limit for all other patrons is four season tickets.
The priority limits restrict the maximum number of seats an individual or account can maintain in-priority seating sections. These limits do not restrict the overall number of season tickets that an individual or account may purchase (when available).
Season tickets exceeding priority limits will be selected apart from in-priority seat locations after all other seats are chosen within the Ladder (Step #15).
How can I select my seats for next year?
Season ticket applications will be mailed in January 2012 with an ordering deadline of March 2, 2012. Seat selection and assignment will begin in April 2012. New for 2012: The new order deadline of March 2 is necessary to accommodate the reseating process. Please make note of the change.
Pioneers will keep their same seat location as long as they are renewed by the order deadline unless they opt to choose their seats from Step #3 on the Ladder.
All patrons on Steps #2 - #4 of the Ladder will receive a letter notifying them of their selection time when they will have an opportunity to select their seats either (1) through the new online selection process, (2) via the phone with a Hokie Club/Athletics Ticket Office representative or (3) in person at Lane Stadium.
All other patrons on Steps #5 - #14 of the Ladder will receive a letter notifying them of their selection time where they will have an opportunity to select their seats either (1) through the new online selection process or (2) via the phone with a Hokie Club/Athletics Ticket Office representative.
Will reseating affect parking?
Since parking is reassigned annually based upon the Hokie Club’s point priority ranking, all members qualifying for parking will receive an appointment time to select their parking using the online selection process. For Hokie Club members whose seat selection time is improved by the loyalty component of the Ladder, seat selection time and parking selection time will likely be different.
All donors at the Benefactors, Century Champion, Golden Champion, Diamond, Platinum and Golden Hokies levels will receive a letter notifying them of their selection time when they will have an opportunity to select their parking either (1) through the new online selection process, (2) via the phone with a Hokie Club/Athletics Ticket Office representative or (3) in person at Lane Stadium.
All other donors from the Silver Hokies level and below (qualifying for parking) will receive a letter notifying them of their selection time where they will have an opportunity to select their parking either (1) through the new online selection process or (2) via the phone with a Hokie Club/Athletics Ticket Office representative.
What if I want to sit and/or park with a group of people?
With the online selection process, each patron will be given an individual appointment time for seating based on their Ladder ranking and an individual appointment time for parking to those qualifying Hokie Club members based on their point priority ranking. New for 2012: The 2012 order form will have a check box where each patron can inform the Athletics Ticket Office if they wish to group seat and/or park with others. However, they will NOT be required to send in the order forms together or inform the Athletics Ticket Office of the other individuals in their group request. The Athletics Ticket Office is only collecting and monitoring group seating and/or parking requests for internal use so it can assist each patron during the selection process.
Each group member needs to coordinate his or her selection with the appointment time of the lowest ranked person within your group; and, at that time, each group member can log into the online system and choose your seats and/or parking together. NOTE: since all seats and parking will be selected online, each person in the group will need access to a computer when coordinating the location of your seats and/or parking location to simultaneously make your selections.
Each group member can log in at their assigned time and check the availability of seats and/or parking; and has the opportunity to make their selections at that point should they then wish to forgo their group seating and/or parking based on the lowest ranked person’s selection time within the group.
Will anyone retain their present seats?
Pioneers will keep their same seat location as long as they are renewed by the order deadline, unless they opt to choose their seats from Step #3 of the Ladder.
All other patrons will receive a selection time per their Ladder ranking, and, if their previous seats are still available, will have the opportunity to select them again.
As a Hokie Club member and current season ticket holder (non-donor), will I lose my seats in Lane Stadium if I do not make a donation to the Hokie Club by year’s end?
No. All season ticket renewals will be accommodated. Everyone who had seats last year may retain the same number of seats from the previous year, but location is subject to change based upon their position within the Ladder.
How can I improve my rank on the Ladder and position myself for the best possible seat location?
Increase your Hokie Club donation to a higher club level prior to December 31, 2011. It is important to note that you must maintain this club level annually post-reseating or your seat location will be reassigned in future years.
Your point priority ranking as of December 31, 2011 will determine your rank on the Ladder for the 2012 reseating and ultimately factor in your seat selection.
Additionally, you may consider contacting the Hokie Club to make a gift or pledge that will increase your point priority ranking.
If I have club seats in the South End Zone and/or West Side, will they be subject to the reseating?
Yes; all club seats will be reseated based upon your rank within the Ladder.
Each patron will select their club seats using the online selection process at an appointed time based on their rank within the Ladder.
The same in-priority limits and selection process will apply to each type of club seat you possess based upon your position within the Ladder. NOTE: if you are a Platinum Hokie or higher with no more than six regular season tickets and/or six tickets in any club section, then you would select all of your tickets in each section at your appointed selection time using the online selection process.
Do club seats count toward the ticket priority limits?
No. At this time the number you can order is unlimited based on availability, but the selection of club seats will fall in line with the same in-priority limits and overall ticketing process based upon your position within the Ladder.
How can I know where my seats will be next year?
It will be impossible to know your exact location prior to your appointment time and using the online selection process.
We have displayed a graph on pages 10 – 11 of how we anticipate the seat selection process might occur based on data from the 2005 reseating.
If I order fewer tickets, will I improve my location?
No, not necessarily. It will be impossible to predict your location prior to the online selection process, but you might have more flexibility in selecting seats with a lesser quantity ordered.
How do I obtain handicap accessible seats or seats due to mobility issues?
In accordance with ADA regulations you will be able to acquire one handicap accessible seat and up to three companion seats in this area.
You will need to provide documentation (such as your handicap hangtag and/or letter from your health care provider) with your order so the Athletics Ticket Office can make arrangements to assist you during the selection process.
You will need to indicate the nature of your handicap and/or mobility issues that will limit your ability to go up or down steps once entering the stadium.
All patrons providing this documentation will have their account noted and will receive a time to be called by the Athletics Ticket Office for assistance during your appointment time using the online selection process.
If you are eligible for additional in-priority seats based on your position on the Ladder, you will select those seats at your appointment time.